Account


On the upper right-hand corner, click on ‘Create an Account’ and complete all the required information.


Please email support@qupidshoes.com to make any changes to your account.


On the upper right-hand corner, click on ‘Sign In’ then ‘Forgot your Password’ link.


Please email support@qupidshoes.com if/when this happens and we will help to reset your account.

Cases


Cases come in 12 or 18 pairs of shoes containing one style, one color and assorted sizes. We do not break open any cases or sell half packs.


The prices displayed on our wholesale website is per case and in US Dollars.


No, you cannot. We are a wholesaler and only sell by the case. Single pairs are available for purchase on our retail website at qupid.com.


Size runs will vary per style. Please see page ‘Size Run Chart’ for conversion.


All of our shoes are made using man-made materials.


No, we do not.


No, you cannot. Our photos are copyrighted for Qupid use only.

Discounts


Sign up to be a part of our newsletter and be in the know! Promo codes are exclusive to our subscribers only and are sent via email newsletters.


Type in your promo code at checkout. There will be a field on the right hand side labeled ‘Gift Card or Discount Code’ then click ‘Apply’.


The promo code must be entered at checkout. We are unable to adjust orders after they have been placed. Promo codes cannot be applied to past purchases.


No, promo codes cannot be combined with other offers.


Each promo code will have a different expiration date. Current promotions will not apply to previous and future purchases.


Yes, we do. Please email support@qupidshoes.com to determine the eligibility of your order.


We do not offer free shipping to our wholesale customers.

Orders


If your business is in California and you would like to be tax-exempt, please email a copy of your seller’s permit to support@qupidshoes.com. If you placed an order and have not provided your seller’s permit, we will not be responsible for any tax charges on your order. Once an account has been updated, the tax exemption is only for future orders and does not apply on past purchases.


For your protection and security, we do not take orders via Live Chat. Our chat session transcripts are retained and monitored.


We can cancel your order within 24 hours of when order is placed and if it has not shipped.  However, cancellations is subject to 3% charge for transaction fees.  This will be deducted from the refund.


We try to keep our inventory as accurate as possible but a style may sell out before we are able to process your order. If this occurs, we will contact you to let you know if the style is available in another size run or color. If we do not hear back from you within 2 days, we will only ship out the available styles in your order.

An invoice will be emailed to you within 24-72 business hours if shipping fees or instruction is not included with your order. Orders are automatically canceled if payment for the shipping charges or instruction is not received within 7 business days of the order confirmation. All cancellations are subject to 3% charge for transaction fees. This is deducted from the refund.


A pending invoice for shipping charges could be delaying your order if this charge processed with your order. If you did not receive an email in your inbox from us within 48 hrs of placing your order, please check your spam/junk folder to make sure that there are no other pending charges for your order, such as shipping fees. Orders typically ship within 48-72 hrs Monday – Friday upon receiving local delivery instructions or payment for UPS or EDI. If you still don’t see the confirmation, please email support@qupidshoes.com and provide the order# and email address so they can confirm if the email address matches.

Orders will be automatically canceled if payment for the shipping charges or instruction is not received within 7 business days of the order confirmation. All cancellations are subject to 3% charge for transaction fees. This is deducted from the refund.

Shipping


After your order has been placed, it takes 48-72 business hours to be processed and shipped out if there is no additional information/payment required from you. Please note that larger orders may take longer. We cannot guarantee same-day shipping.

Orders placed over the weekend or on holidays will be processed the following working business day. Please note all orders are subject to payment verification and may require additional documentation.


Once your order ships, you will receive an email with your tracking number.


Shipping, both domestic and international, is automatically calculated prior to submitting your payment information. Shipping costs can range from $25 - $100 per carton depending on location and the total weight of your order. If you feel that your shipping quote is incorrect, please email support@qupidshoes.com for further assistance.

Any other options, such as delivery to a residential address or signature requirements will have an additional charge. Please indicate your specific requirements on your order notes, if any.


Orders with an outstanding shipping balance will be sent a separate email with a shipping quote. Shipping charges must be paid within 3 business days or your order will be canceled/refunded.


It must be for one of the following when choosing this option at checkout:

Email your UPS/FedEx account number or shipping label to support@qupidshoes.com and include your order number

Provide freight forwarder information: customer service will contact you to obtain your freight forwarder information, or you may email us at support@qupidshoes.com with this information. Our shipping department will coordinate the shipment to have your order picked up at our warehouse or deliver to your forwarder if it is located in the vicinity of the Downtown Los Angeles area.

EDI-Express trucking (only available for order 8+ cartons and a separate invoice for this charge will be emailed to you) *please make sure EDI Express company services your area before selecting this option by checking their website

Visit EDI-Epress.com!

An invoice for shipping charges will be emailed to you when this option is selected, and the information needed is not received within 48hrs after your order confirmation. Please check your spam/junk folder if you do not see an email from us or email us at support@qupidshoes.com to verify the email address we have is correct.


Yes, orders are available for pickup at our HQ in City of Industry, CA within the business hours of Monday - Friday 9:00 AM - 4:00 PM PST.

When your order is ready you will receive an email, please respond with the date and time you would like to pick-up.


All domestic and international orders are shipped via UPS.

Shipping through UPS international will take 7-14 days depending on your location. Please note, this doesn’t include any delays that may occur due to foreign customs, weather, etc.

If you have further questions or concerns, please feel free to contact us at support@qupidshoes.com.


Yes, you are responsible for any duties or taxes imposed by your country’s customs office. Your shipping agent will be able to provide you with more detailed information, including any additional costs that may incur.


Upon verification, if you’ve received the wrong case of shoes, we will issue a call tag for the pickup of the incorrect case at our expense. You will need an RMA# to complete the return process. Please contact support@qupidshoes.com for more information.

Payment


You can pay using your Credit Card (VISA, Mastercard, Discover, and American Express), PayPal or Wire Transfer. Please contact support@qupidshoes.com if you have any questions or concerns.


Refunds can only be made in the form of store credit. It can take up to 3-5 business days upon receipt of merchandise for credit to be issued to your account.


All of our orders go through a verification process to ensure confidentiality and security. If our Fraud Analysis Department detects suspicious activity on your order, we will request a Credit Card Authorization Form and copy of ID.

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