All orders are processed and shipped within 72 hours, Monday-Friday, excluding holidays. Please note, larger orders may possibly take longer.

Processing times may vary depending on merchandise availability and/or payment verification and/or discrepancies. 

Shipping time will vary depending on location.

Shipments are based on business days (including express shipping). We do not process or ship orders during the weekends or holidays.

Delivery time of your package may be delayed if no one is present at the time of delivery.

As soon as your order has shipped, you will receive an email confirmation with your tracking information. If you don’t receive an email, please email Customer Service for assistance at support@qupidshoes.com 

 

When using your own shipping account or labels

Please note a separate label is needed for each item on your order. We are not responsible for any lost or missing packages when shipping under your shipping account or labels provided.

 

US Shipping

All of our domestic orders are shipped via UPS Ground.

Any other options, like delivery to a Residential Address or need the Signature Required option, will have an additional charge.

Please indicate your special requirements on your Order Notes, if any.

You may select expedited shipping services with UPS. Orders will still be processed within 72 hours. 

Shipping time is based on business days. Deliveries are made Monday-Friday (excluding holidays). A signature is usually (but not always) required during the time of delivery


International Shipping

By default, international orders are shipped via UPS International. 

UPS international will reach destination within 7-14 days depending on your location. Please note, this doesn’t include any delays that can occur due to foreign customs, weather, etc.

Shipping charges are determined at Checkout.

You are responsible for any duties or taxes imposed by your country’s custom office. Your shipping agent will be able to provide you with a more detailed information, including any additional cost that you may incur.

However, for International, we encourage you to have your Freight Forwarder handle your shipment as parcel rates can be very expensive.

If you want to use your own Freight Forwarder, please select I WILL SEND MY FREIGHT COMPANY TO PICK UP FROM WAREHOUSE. Customer Service will contact you to obtain your freight forwarder’s contact information. Our Shipping Department will coordinate to have your order picked up at our warehouse and shipped to your country of destination.        


In-Store: Will Call/Pickup, Trucking Pickup

Yes, you can. Our pick up hours are Monday-Friday, excluding holidays, 9:00am-4:00pm.

Please email Customer Service for your date and time of pick up to ensure your order will be ready at support@qupidshoes.com

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